Terms & Conditions

 

UK DELIVERY

All standard orders will be dispatched using DPD, as a default they may require a signature upon receipt of your goods.

STANDARD DELIVERY

Standard delivery to the UK Mainland will take 2-4 working days from when your order is placed and will cost £4.95 on all orders under £200, any orders placed over £200 will be free delivery.

Please note goods will be dispatched from Mr Grey Menswear Monday to Friday, orders are not dispatched Saturday and Sunday.

Please allow 3-6 working days in busy seasonal periods for your order to be dispatched.

The DPD process

Once your order has been successfully completed here at Mr Grey you will be sent an email confirming your parcel has been dispatched.

DPD will then contact you via email and also by SMS text message if a mobile number has been provided to confirm your 1-hour delivery slot.

If DPD does not get a response a card will be posted giving an option to rearrange collection, DPD will attempt to deliver twice, with no success the parcel will be returned to Mr Grey Menswear.

If the date and time are not suitable you can always reply to the email or SMS to arrange a more suitable time/date.

RETURNS POLICY

We do hope you are very satisfied with your choice from Mr Grey Menswear, howeve,r if not and you wish to return your item/items we will happily offer you a full refund or exchange within 14 days of your purchase refunds will be credited to your original method of payment excluding postage paid.

PLEASE READ CAREFULLY BEFORE RETURNING YOUR GOODS:

  • All items being returned should be in perfect condition, in the original packaging with barcodes and labels intact.
  • Footwear must be tried on a soft surface to avoid any scuffs scratches or marks to the sole and returned in the original box.
  • We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for any items that do not reach us.
  • Any items which have been tailored to fit by ourselves for your suitable fit will not be eligible for an exchange or refund.

RETURNS ADDRESS

Mr Grey Menswear
38a front street
Framwellgate Moore
Durham
Co Durham
DH1 5EE

Once your return has been processed through our system we will then send you a confirmation email

Refund by card: please allow 3-5 working days for the refund to appear on your bank statement.

Paypal: A confirmation email will be sent by PayPal advising you of your refund amount and payment method used.

CAN I RETURN MY PURCHASE DIRECTLY TO THE STORE:

Yes, your item can be returned directly to the store, to the above address for exchange or refund.

RETURN DELIVERY CHARGES

Unfortunately, we do not offer free returns, when returning unwanted items you will be liable for the cost of posting.

FAULTY OR INCORRECT ITEMS

All of our goods here at Mr Grey Menswear are inspected before dispatch, however, should you receive a faulty or incorrect item please fill out our returns form which we provided with your purchase and return to the above address.

All faulty goods will be checked when returned and if we find that the item has a manufacturing fault then we will refund the full amount to you plus your original postage charge.

STATUARY RIGHTS

Your UK statuary rights are not affected by our returns policy.

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